Higher retention,
less churn.
Driving growth for membership, loyalty and subscription based digital products.
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We stamp out high levels of churn, low retention, low sales and decreasing profitability of your digital product by focusing on in depth user research. This creates a product that your audience clamours to buy, loves to use, and is delighted to share with others. In essence, creating raving fans and engaged users.
What we do
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A service desk designed for managers
iomart | Service Desk
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A world first for corporate global travel
mysa | Booking Platform
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Helping GP practices easily find content
Cambs LMC | Website
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Reducing partner onboarding from 3 weeks to just 20 minutes
Trouva | On-boarding process
Our higher retention, less churn process
How we work
Get to know your customer
Understanding your business goals, project goals and your audience. Uncover the opportunities, initial direction and a project roadmap.
Tried and tested with your audience
Combining the user research, business goals and project goals we create a pilot for further research and/or client feedback through usability testing.
User focused designs
Only when we have the thumbs up from you and your audience do we develop, design and build the product to make the user experience as smooth and effortless as possible.
Easy to manage applications
Bring the new, or updated, product to market and test to iron out any wrinkles. Launch with confidence from day one.
The launch is just the beginning
To make sure that your product remains user-centred we continue observing and talking with your users post launch.
You need to connect with your customers, clients, and users online. We help you navigate your digital world through deep user research to help you understand the behaviours, needs, and preferences of your audiences.
Who we are
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